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Below is a short list of some of frequently asked questions and frequently requested information. If you can’t find what you are looking for below feel free to call us on 01732 870023 between 9am and 5pm – Monday to Saturday.
PAYMENT / ORDER QUESTIONS
I’m worried about using my credit / debit card online, is it safe?
All orders made on www.countrywaygunshop.co.uk are processed by RBS WorldPay which adheres to the highest and most up to date security standards. All card details are dealt with by RBS over secure servers maintaining the security of your personal details.
Why can’t I add some items to my cart?
Currently we do not enable online purchases of air rifles, shotguns or ammunition. This is due to the legal requirements to see either a license or proof of age. When you see an ‘Enquire Now’ button instead of an ‘Add to Cart’ button please send us a message and we will arrange the most hassle free way for you to purchase and take delivery of the product.
Will I receive an invoice and confirmation of my order?
As long as you have entered all of your information correctly and completed the entire order process, our system will automatically send out a confirmation email to your registered email address. You will also receive a paper invoice with delivery note on receipt of your order.
How long will my order take to be delivered?
All orders are sent out 1st class or 1st class recorded delivery and are normally with our customers within 24-48 hours. All purchases before 2.30pm are sent out the same day.
Can my delivery address be different to my billing address?
Yes, you can enter your billing address and select a different address for your purchase to be delivered to
Do you ship overseas?
We only ship within the UK at the moment due to high postage costs outside of the UK.
Can I return my item?
Unwanted items purchased via our online shop may be returned within 30 days of purchase. Goods must be in a resaleable condition in original packaging and with tags attached. Failure to comply with this request will incurr a repackaging handling charge of 10% of the original purchase price and will be deducted from your refund. Return costs will be the responsibilty of the buyer together with liability of the item until received and signed for in our returns department. Unwanted items purchased instore may be returned within 30 days with proof of purchase whereby a credit note will be issued.
How do I know when you have received my return?
We will contact you via email or telephone as soon as the returned item has been received and checked by a member of staff.
When will I receive my refund?
We will process your refund within 5 working days of receiving the item back to us.
How do I return or exchange an item?
All items are sent out using either Royal Mail 1st class or Courier. Please remember that someone may need to be in to receive the parcel. If someone is not available then your parcel may be left with a neighbour or returned back to the sorting office.
If you specify to leave the parcel in a safe place then it is left there at your own risk.
In the unfortuneate event that your purchase develops a fault please contact us, with details of your proof of purchase, by email to firstname.lastname@example.org or by telephone 01732 870023 whereby a member of our staff will endeavour to resolve the problem to your satisfaction.